Privacy Policy

1. Introduction

At Solix Health, we are committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our healthcare services.

By accessing our services, you acknowledge that you have read and understood this Privacy Policy.

2. HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). We maintain appropriate physical, electronic, and procedural safeguards to protect your Protected Health Information (PHI) as required by law. Our Notice of Privacy Practices, available upon request, provides additional information about how we handle your health information.

3. Information We Collect

We collect several types of information from and about users of our website and services, including:

• Personal Information: Name, date of birth, contact information (email address, phone number, mailing address), insurance information, and payment information.
• Health Information: Medical history, current medications, allergies, symptoms, diagnoses, treatment plans, and other information related to your health and medical care.
• Technical Information: IP address, browser type, operating system, device information, usage data, and cookies when you use our website.

4. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing healthcare services and managing your care
• Processing appointment scheduling and reminders
• Billing, payment processing, and insurance verification
• Improving our website and services
• Communicating with you about your healthcare
• Complying with legal obligations

5. SMS Communications

Solix Health may send you SMS messages related to your healthcare, such as appointment reminders and feedback requests, after you opt in using our appointment form.

You can opt out of SMS communications at any time by texting "STOP" to our short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time.

Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

If you are experiencing issues with the messaging program, you can call us at . Please note that carriers are not liable for delayed or undelivered messages.

6. Information Sharing and Disclosure

We may share your information with:

• Healthcare Providers: We may share your health information with other healthcare providers who are involved in your care.
• Insurance Companies: We may share your information with your health insurance provider for payment and claims processing.
• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as appointment scheduling, billing services, and electronic health record systems.
• Legal Requirements: We may disclose your information if required by law, such as in response to a court order, subpoena, or other legal process.

We do not sell or rent your personal information to third parties for marketing purposes.

7. Data Security

We implement appropriate security measures to protect your personal and health information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

You have certain rights regarding your personal and health information, including:

• The right to access and receive a copy of your health records
• The right to request corrections to your health information
• The right to request restrictions on certain uses and disclosures of your information
• The right to opt out of communications such as SMS reminders
• The right to receive an accounting of disclosures of your health information

To exercise these rights, please contact us using the information provided at the end of this policy.

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

10. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: